More and more organizations are looking to implement an intuitive remote support solution that gives support professionals on-demand productivity and provides quick resolutions to the ever-evolving set of pains that bedevil support teams today. But choosing the best remote support solution can be a challenge, especially as user expectations grow and systems become more complex and offer more options and features.
This buyer’s guide can help you select the remote support tool that will work best for your organization. With more than 15 years of experience, LogMeIn delivers remote support solutions with key features and functionalities that make us the market leader in the remote support space.
Published By: LogMeIn
Published Date: Oct 10, 2019
More and more organizations are looking to implement an intuitive remote support
solution that gives support professionals on-demand productivity and provides
quick resolutions to the ever-evolving set of pains that bedevil support teams today.
But choosing the best remote support solution can be a challenge, especially as
user expectations grow and systems become more complex and offer more options
At the end of the day, monitoring is all about finding problems before they cause issues for your users, and managing expectations when problems do crop up. Once critical and basic coverage is handled, start monitoring devices to keep everything tied together. If a switch, router, or hub goes down, or a printer starts having issues, you’ll know before the complaints start rolling in. When you automate recurring processes or tasks, your team can focus on delivering value instead of putting out fires.
Online media and entertainment companies face a tidal wave of content demand. Legacy infrastructure will be overwhelmed by the compute, storage and network demands. Businesses that make the right investment decisions and fine-tune performance can provide consumers with the user experience they expect.
Download Intel's latest eGuide, ‘Thriving in Today’s Media and Entertainment Economy' to discover:
• Expectations for the growth of the streaming media industry over the next few years
• Consumer expectations for high-quality media experiences
• How to defend against hacking with upgraded infrastructure
• The predicted effects of 5G on the media and entertainment landscape
• The infrastructure upgrades required to keep up with these demands
Many on-demand companies are starting to rely on fast, accurate and robust mapping and location technologies in order to stay competitive and to provide superior end-user experience. Leveraging location data can assist you in accurately locating each delivery address, matching demand with available supply and exceeding your customer’s expectations.
Discover a variety of ways in which on-demand transportation can be optimized by maps and location services such as those created by HERE.
As one of the world’s leading location platforms in 2018, HERE shares insights and solutions to improve transportation efficiency and safety.
Consumers expect a seamless, high-quality experience in today’s mature app economy. They want brands to keep up with new technologies like geo-fencing and personalization, as well as the latest ecosystems like voice assistants and connected cars.
With this high bar for quality, QA organizations often struggle to keep up with:
1. Rapid Release Schedules
3. New Technologies (Voice, AI)
4. Geo-Awareness and Localization 5. Device Fragmentation
6. Unexpected Customer Use Cases
The cost of failure is high in QA. Time, money, and customer loyalty are all at risk when digital experiences don’t meet users’ high expectations.
Suddenly, the network is cool again. Tech trends such as the Internet of Things, software-defined networking and growing end-user expectations all add up to a demand for “dialtone” network performance and reliability. But as the data deluge continues to accelerate, and as organizations continue to rely on multiple clouds to achieve business goals, how can the network keep up, much less meet tomorrow’s demands?
This e-book looks at the trends that are impacting the enterprise network—the modern network—the issues it creates for NetOps professionals, and how organizations can act today to plan for tomorrow.
Organizations today are undertaking tremendous digital transformations. They are adopting new technologies to identify new marketplace opportunities, enhance the customer experience, increase internal efficiencies and more.
Meet end- user expectations and enterprise IT requirements using PCs equipped with next- generation Intel Core vPro processors.
Discerning and demanding consumers expect meaningful retail interactions. Creating new world-class experiences is vital to differentiate products and boost profits in the consumer goods market.
• Let me shop when and how I want: Technology to research and buy products defines consumer behavior, driven by social media’s “see now, buy now” mentality.
• Give me relevant data: With ever-expanding information, every touchpoint should have customer data that matters.
• Give me a truly unique experience: Innovative retailers use new partners and tools to deliver personalized consumer experiences.
• Pair my products with consistently good service: New customer service technologies are crucial in a world with more consumer/retailer choices.
• Make my retail environments better: Consumers want memorable, differentiated experiences in user-friendly digital and physical retail environments.
I invite you to download your targeted industry analysis and uncover the expectations to take into account a
With high user expectations shifting faster than ever, the software landscape is evolving at a feverish pace to deliver higher–quality software—and testing must be able to keep up.
CA has worked with Paul Gerrard, Principal, Gerrard Consulting, to identify some of the new challenges that the digital economy presents for testing, and the trends that have emerged to meet them. We cover some of these topics in this e–book.
It’s More Difficult Than Ever to Deliver a Five-Star Experience.
To truly capture customer interest and loyalty, your applications and services have to deliver reliable experiences that delight users, scale to support their changing needs and regularly refresh with new innovations.
As a result, you need ways to measure the metrics that really matter, namely: engagement, loyalty and satisfaction. It’s also imperative that you match agility with quality, making application performance a priority goal for everyone—from the business to marketing to IT. Finally, you need to future-proof your business by rapidly adopting the latest technologies and innovations that will meet—and exceed— customers’ expectations.
Business users expect immediate access to data, all the
time and without interruption. But reality does not always
meet expectations. IT leaders must constantly perform
intricate forensic work to unravel the maze of issues that
impact data delivery to applications. This performance
gap between the data and the application creates a
bottleneck that impacts productivity and ultimately
damages a business’ ability to operate effectively.
We term this the “app-data gap.”
In some cases, adopting cloud IoT platform may make more sense where required processes, communication costs and cloud costs meet sufficient total cost of ownership against deploying MDC. Additionally, in situations that an end-user organization already has a secure room or a modular data center solution where infrastructure can be housed and/or the amount of infrastructure involved may be too small to benefit from power/cooling advantages of being housed in an MDC, the organization may not see a need for an MDC. An MDC is nothing more than a smaller form of a modular data center, and a number of providers have entered the modular data center solutions space in the past. These modular data center solution providers came into the market with high expectations for growth and ROI only to find that high sales were not forthcoming due to limited use cases, so many exited the space.
Perhaps more than any programming language, Java continues to
have a profound impact on how people navigate today’s world. Java’s
functionality is responsible for setting a great deal of what users expect
in terms of performance from their internet-accessible devices.
The history of Java is more than two decades long and the language
continues to grow and adapt in response to evolving consumer and
business expectations. Throughout all of these changes, however, the
performance of Java applications remains a paramount concern for
Perhaps more than any programming language, Java continues to have a profound impact on how people navigate today’s world. Java’s functionality is responsible for setting a great deal of what users expect in terms of performance from their internet accessible devices.
The history of Java is more than two decades long and the language continues to grow and adapt in response to evolving consumer and business expectations. Throughout all of these changes, however, the performance of Java applications remains a paramount concern for developers.
Online images used to be simple. In the past, they weren’t the focal point of a page — there were only a handful of images on a given page and all users were viewing online images on a desktop with dial-up. That has all changed. Today’s web pages are dynamic, filled with images and viewed by end users on different devices with varying connectivity. As audience expectations for rich web experiences have grown, so has the requirement to deliver increasingly image-heavy web applications. The problem? The cost and complexity of creating, storing, and delivering web images tailored for every device poses a significant challenge for businesses, but failing to address the increasing diversity across devices and networks will lead to a poor and inconsistent user experience. Current solutions don’t solve this problem completely.
A lot can be learned from getting a group of experienced CIOs in a room and encouraging them to talk freely about the topics at the front of their minds. Rarely do they want to discuss technology, and even the latest IT industry ‘hot topics’ usually don’t get that much airplay. Conversations, and sometimes quite heated debates, tend to revolve around broader business-related trends, how these are changing stakeholder and user behaviour and expectations, and how best to respond to such dynamics.
How are you balancing strong security and the customer experience? The European Union’s General Data Protection Regulation (GDPR) requirement is an opportunity to properly balance privacy and the user experience. Those who embrace it will distinguish themselves as a trustworthy and respectful custodian of their users’ data. Personal data plays an increasingly important part in providing the kind of appealing experience that brings users back time and time again. But, there’s a balance to be struck. Strong security is the best tool available for navigating the dichotomy between an appealing user experience and the risk posed by data breach; it allows the collection and management of personal data in line with the user’s expectations, and without jeopardizing the trust that is so important between them and you.
Everybody has their favorite apps…but can you name even three mobile websites you like? Probably not – and that’s because retrofitting desktop web designs fails to meet users’ mobile expectations. Yet in spite of that, smartphone traffic is at its highest point ever and will only continue to increase. This report, written by Forrester analysts, outlines why it’s time for a radical web reset and how you can make your mobile website a “first-class citizen.”
Download it today.
Today’s mobile users are spoiled. They demand rich, desktop quality experiences tailored to their devices and delivered at lightning fast speeds. And while these “always on” users represent a tremendous business opportunity, satisfying their high expectations requires overcoming complex mobile delivery challenges. In this e-book, we review three key mobile delivery challenges and explain how you can overcome them by optimizing for fast APIs, mobile apps, and mobile sites to increase engagement, revenue, and customer loyalty.
Download today to learn how your business can Meet Today’s Mobile Mandate.
"Business buyers are shopping online as private consumers and they expect the same experience when purchasing business products and services online.
Read this white paper to learn how to:
Use B2C best practices to meet buyer expectations for enhanced online experiences
Deliver multiple combinations of products and services for faster, streamlined quoting and ordering
Support complex buying cycles and selling executions across channels and markets—and around the world"
Is your site ready for the mobile opportunity?
Mobile users buy more often and spend more money, but 75% of consumers see their mobile experience as slow.
Read the Mobile is the Moneymaker infographic now to find out what mobile users expect from your e-commerce website. Compiled using data from Akamai’s recent consumer web performance expectations survey, this infographic reveals:
• E-commerce engagement and spending habits for mobile consumers
• Mobile consumer page load expectations
• The real-world business impact of not being mobile ready
• The key challenges to successful mobile experiences
"With more than 2.3 billion active users worldwide, social media has officially gone from a ""nice-to-have"" to a ""must-have"" — and not just for consumer-facing companies.
Listen as a panel of experts has a no-holds-barred discussion of how B2B CMOs can build A+ social businesses from the top down.
In this webinar, you'll learn:
*The biggest areas of opportunity for B2B social media
*The 3 types of social CMOs
*How to manage expectations and find your internal champions
*Real-world use cases and best practices from CMOs just like you
Hear from three socially savvy CMOs with a diverse range of experiences at companies large and small: Nick Panayi, Head of Global Brand & Digital Marketing at CSC; Jason Jue, CMO at Triblio; and Jenifer Kern, CMO at Tracx."
IT organizations are largely siloed between the desktop and mobile management worlds. IT has addressed management of mobile devices with modern enterprise mobility management (EMM) solutions. However, Windows desktops have been managed separately using older PC lifecycle management (PCLM) technologies, which have fallen short of basic IT and end user expectations of today’s evolved, mobile-cloud workforce.
The VMware AirWatch® Unified Endpoint Management (UEM) solution is a single, platform-independent approach for managing every device and every operating system across any organizational use case. The solution combines traditional client management requirements with modern EMM efficiencies enabling IT to deliver OS policies, patches, and apps over-the-air. Cloud-first management with instant push technologies and self-service capabilities ensure lower cost management, better security, and peak user experience regardless of the device being used to access the corporate environment.