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Published By: CA Service Assurance     Published Date: Sep 16, 2010
CA Technologies Newsletter featuring Gartner Research. This publication, enhanced by Gartner research, reveals how to take a proactive IT approach which ensures visibility and control during the adoption of virtualization and cloud environments.
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apm, application performance, ca technologies, service delivery, application delivery, user experience, gartner, business services
    
CA Service Assurance
Published By: Hewlett Packard Enterprise     Published Date: Apr 26, 2019
With the maturing of the all-flash array (AFA) market, the established market leaders in this space are turning their attention to other ways to differentiate themselves from their competition besides just product functionality. Consciously designing and driving a better customer experience (CX) is a strategy being pursued by many of these vendors.This white paper defines cloud-based predictive analytics and discusses evolving storage requirements that are driving their use and takes a look at how these platforms are being used to drive incremental value for public sector organizations in the areas of performance, availability, management, recovery, and information technology (IT) infrastructure planning.
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Hewlett Packard Enterprise
Published By: NetApp     Published Date: Jun 01, 2017
This easy to read eBook examines the benefits of cloud backup solutions and features examples of companies that are using cloud storage to reduce costs and increase operational efficiency.
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netapp, database performance, flash storage, data management, cost challenges
    
NetApp
Published By: Kaminario     Published Date: May 05, 2016
This IDC Buyer Case Study reviews how Cobb EMC, a regional not-for-profit electric utility company serving the greater Atlanta metropolitan area, addressed evolving IT infrastructure requirements with flash storage technology to improve performance and substantially improve IT efficiencies. This Buyer Case Study explores what drove Cobb EMC's initial interest in flash, how flash deployment has evolved in the company's environments, how the deployment has impacted its business, and what future plans exist for AFAs at Cobb EMC.
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storage management, performance management, best practices, application integration, software protection, business intelligence
    
Kaminario
Published By: Gameffective     Published Date: Feb 26, 2019
Comdata Group is one of the world's largest business process outsourcing (BPO) providers. It operates hundreds of call-centers around the globe, with tens of thousands of employees offering, a variety of services, including sales and customer service. In a competitive BPO market, Comdata was looking for ways to increase the productivity and efficiency of its agents. It looked for a unified solution that would successfully engage employees, drive higher accountability and better focus them on their performance. Using Gameffective's platform, Comdata deployed gamified, real-time performance management. This process provides employees with the ability and motivation to self-track their performance against goals and benchmarks, and offers just-in-time coaching based on their needs. The results were impressive: 12% increase in sales per hour, and significant reductions in both new-hire learning curves and in ongoing training time. Read the case study to learn how Comdata: Increased emp
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Gameffective
Published By: Oracle Global Marketing     Published Date: Nov 16, 2011
Learn how to meet expectations on the evolving consumer journey through the cross-channel commerce landscape of today, driven by technical trends.
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ecommerce, business research, enterprise technology, it solution, retail applications, oracle, oracle retail applications, atg commerce
    
Oracle Global Marketing
Published By: SAS     Published Date: Feb 29, 2012
This white paper provides a blueprint for action for senior marketers and decision makers across the enterprise. It provides straightforward advice on how to build a more durable and profitable customer base.
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sas, analytics, business analytics, business intelligence, customer intelligence, data management, fraud & financial crimes, high-performance analytics
    
SAS
Published By: Xactly     Published Date: Feb 10, 2017
To help you determine the right compensation, here are the most common sales roles, best practices on how they should be rewarded through pay mix, and recommended plan components.
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compensation, sales, sales team, sales management, performance management, sales performance management
    
Xactly
Published By: SAP     Published Date: May 18, 2014
The technology market is giving significant attention to Big Data and analytics as a way to provide insight for decision making support; but how far along is the adoption of these technologies across manufacturing organizations? During a February 2013 survey of over 100 manufacturers we examined behaviors of organizations that measure effective decision making as part of their enterprise performance management efforts. This Analyst Insight paper reveals the results of this survey.
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sap, big data, real time data, in memory technology, data warehousing, analytics, big data analytics, data management
    
SAP
Published By: Success Factors     Published Date: Aug 10, 2012
When ICRW was forced to reduce its HR headcount, the center began looking for ways to automate performance management. With the help of SuccessFactors Professional Edition Performance Management, ICRW's HR staff was able to provide better service without adding headcount.
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successfactors, sap, customer testimonial, case study, icrw, performance management, sherian roggeband
    
Success Factors
Published By: Taleo     Published Date: Apr 11, 2011
Create an environment where employee and managers can track assigned activities, communicate job performance expectations, and define goals that are aligned to business objectives. Performance management ensures that everyone is focused on the right initiatives to deliver results.
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taleo, performance review, business strategy, performance management, goal management, reporting, analysis, compensation
    
Taleo
Published By: TeamQuest     Published Date: Mar 04, 2013
Watch how a global capacity management team managed service levels after multiple bank acquisitions.
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performance management, optimization, capacity management, network, managed service, finance
    
TeamQuest
Published By: Intacct Corporation     Published Date: Jan 02, 2014
In this guide, written by and designed for CFOs and finance executives, you'll learn about specific actions that leading companies are taking to improve their performance by: • Gaining control over deferred revenue and revenue recognition. • Streamlining order management and the quote-to-cash process. • Maximizing recurring revenue and automating billing and renewals. • Improving cash and collections while decreasing churn. • Speeding consolidation, reporting, and analysis across multiple business entities and currencies. • Streamlining processes across your organization and reduce IT costs. Please download the whitepaper to learn more.
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cfo, improved performance, streamlining, streamlining processes, cost reduction, decreasing churn, it cost reduction, finance
    
Intacct Corporation
Published By: IBM     Published Date: Apr 18, 2012
IBM IT service management solutions help control costs, enhance performance and increase security in the virtual environment, with software for IT provisioning, IT monitoring, virtual storage, IT security, usage and accounting, software license management and more.
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ibm, technology, powervm, vmware, virtualization, intel platform, service management, technology platform
    
IBM
Published By: Oracle     Published Date: Feb 14, 2017
In this brief, we describe integrated CPQ applications and their potential benefits.
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b2b sales, sales management, sales performance management, integrated applications, configuration, pricing, quoting
    
Oracle
Published By: Anaplan     Published Date: Mar 29, 2018
IDC believes that digitization and the 3rd Platform are driving enterprise leaders to consider significant upgrades to their business systems. Included in this list of systems are enterprise planning and performance management solutions. New tools must be fast and flexible to connect data from throughout an organization and continuously synchronize plans with changing market conditions. Organizations with planning and performance management needs should proactively evaluate connected EPM solutions as a central component of their digital enterprise strategies.
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enterprise, management, solutions, data, organization, solutions
    
Anaplan
Published By: SumTotal Systems     Published Date: Oct 10, 2013
Workforce analytics has become an essential business tool for leading companies that view workforce performance as the key to improving company results, according to a new global survey of business leaders by Harvard Business Review Analytics Services. Workforce analytics is a set of integrated capabilities (technologies, metrics, data, and processes) to measure and improve workforce performance. The goal is simple: put the right people with the right skills in the right work, provide them with the necessary training and development opportunities, and engage and empower them to perform at their highest possible level.
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sumtotal, harvard business review, workforce, workforce analytics, analytics, company performance, workforce management, workforce data
    
SumTotal Systems
Published By: Avaya     Published Date: Dec 18, 2013
Contact Center Consumer Preference eBook
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avaya, ebook, consumer interaction, customer. customer service, cem, performance management
    
Avaya
Published By: Clarus Systems     Published Date: Mar 18, 2008
Clarus Systems, Inc. has collaborated with IQ Services to deliver technology independent testing solutions that enhance end-to-end voice process lifecycle management within the contact center. The goal is to ensure a positive customer experience by incorporating voice testing and monitoring into every step of your contact center's life cycle - resulting in confidence that your solution works as designed.
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itil, clarus systems, ipt, ip telephony, unified communications, cisco, callmanager, best practices
    
Clarus Systems
Published By: Xangati     Published Date: Sep 01, 2015
If you are a healthcare professional, then you and your organization are caught between the horns of compliance and improving the patient experience. With the Health Information Technology for Economic and Clinical Health Act (HITECH) now in full effect, the days of lax enforcement are over. First-time penalties or violations can reach up to $250,000. The transition to EMR/EHR use, along with all of the systems and equipment upgrading that entails, will be done and done well – or else. Penalties can also extend to your organization’s business associates.
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performance management, information technology, cloud and systems virtualization
    
Xangati
Published By: Intelladon     Published Date: Mar 10, 2012
View three short videos to learn more about Cornerstone OnDemand's integrated talent management suite consisting of a business social networking and employee collaboration platform, a learning management system (LMS) and a performance management platform.
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talent management, human resources, hr management, employee management, performance management
    
Intelladon
Published By: Prophix     Published Date: May 31, 2016
Prophix develops Corporate Performance Management (CPM) software that companies use primarily to manage processes in the finance department, streamlining budgeting, planning, financial reporting and consolidation, and scorecarding.
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prophix, performance management, best practices, software development, business management
    
Prophix
Published By: IBM     Published Date: Jun 08, 2017
This paper presents a cost/benefit case for two leading enterprise database contenders -- IBM DB2 11.1 for Linux, UNIX, and Windows (DB2 11.1 LUW) and Oracle Database 12c -- with regard to delivering effective security capabilities, high-performance OLTP capacity and throughput, and efficient systems configuration and management automation. Comparisons are of database installations in the telecommunications, healthcare, and consumer banking industries. For OLTP workloads in these environments, three-year costs average 32 percent less for use of DB2 11.1 compared to Oracle 12c.
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ibm, linux, windows, telecommunications, healthcare, oracle database
    
IBM
Published By: IBM     Published Date: Jul 26, 2017
This paper presents a cost/benefit case for two leading enterprise database contenders -- IBM DB2 11.1 for Linux, UNIX, and Windows (DB2 11.1 LUW) and Oracle Database 12c -- with regard to delivering effective security capabilities, high-performance OLTP capacity and throughput, and efficient systems configuration and management automation. Comparisons are of database installations in the telecommunications, healthcare, and consumer banking industries. For OLTP workloads in these environments, three-year costs average 32 percent less for use of DB2 11.1 compared to Oracle 12c.
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ibm, enterprise data, windows, linux, telecommunications, healthcare, consumer banking
    
IBM
Published By: IBM     Published Date: Sep 28, 2017
This paper presents a cost/benefit case for two leading enterprise database contenders -- IBM DB2 11.1 for Linux, UNIX, and Windows (DB2 11.1 LUW) and Oracle Database 12c -- with regard to delivering effective security capabilities, high-performance OLTP capacity and throughput, and efficient systems configuration and management automation. Comparisons are of database installations in the telecommunications, healthcare, and consumer banking industries. For OLTP workloads in these environments, three-year costs average 32 percent less for use of DB2 11.1 compared to Oracle 12c.
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ibm, enterprise database, oltp, telecommunications, healthcare, consumer banking
    
IBM
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