An introductory guide on how to use learning to catapult your customer experience to excellence.
Get tips on how to apply learning at every phase of the customer life cycle, the benefits you'll gain, and examples of how leading organizations are putting external learning into practice.
Learn more about SAP and Amazon Web Services at - http://amzn.to/2hmxZl4.
Migrating your critical SAP workloads to AWS can help you enhance agility, reduce costs, and stimulate innovation, while also presenting an opportunity to upgrade to SAP HANA. However, many are still unsure about where to start, what their strategy and roadmap should look like, and whether to upgrade to SAP HANA before or after migration. Capgemini and AWS understand these considerations and provide mature solutions to help you plan and execute your migration. Additionally, the SAP Rapid Migration Test program (also known as AWS FAST) provides processes, procedures, and tools to help you eliminate any uncertainties of this transition, with results in as quick as 48 hours. Join our upcoming webinar to learn how Capgemini and AWS FAST help businesses thoroughly plan and accelerate migrations to SAP HANA.
In this whitepaper, we will explore the Agile portfolio continuum and provide recommendations on how to bridge the gap between the ideal Agile organization and your current state to help build a winning enterprise.
Intel IT has defined an architecture and implementation roadmap for a private enterprise cloud designed. This white paper discusses best practices to follow to ensure your private cloud improves agility and IT efficiency throughout your organization.
Using data to reinvent one’s business has reached the mainstream. Data and analytics allow us to change the world around us: it gives us insights into what is happening, allowing us to optimize our strategy, create new business opportunities, and make more accurate predictions.
Published By: Genesys
Published Date: Oct 16, 2013
The existing upgrade paths from legacy PBX and ACD suppliers make it difficult for contact center executives to contemplate the future of customer service on their own terms. If your ACD-based contact center has become a road block for adding capacity or adding channels such as social media and mobile, you might want to think about making the switch to a SIP-based contact center solution.
SIP delivers two important advantages over legacy switching:
1. SIP is based on open standards, so you can choose hardware and software that is best suited for your environment.
2. SIP’s capability extends beyond voice to new media types such as mobile, social media and video.
SIP-based contact centers provide a roadmap to sophisticated features without the complexity and expense of traditional proprietary ACDs.
Learn more about how to build the next-generation customer service platform.
Published By: VMTurbo
Published Date: Mar 25, 2015
An Intelligent Roadmap for Capacity Planning
Many organizations apply overly simplistic principles to determine requirements for compute capacity in their virtualized data centers. These principles are based on a resource allocation model which takes the total amount of memory and CPU allocated to all virtual machines in a compute cluster, and assumes a defined level of over provisioning (e.g. 2:1, 4:1, 8:1, 12:1) in order to calculate the requirement for physical resources.
Often managed in spreadsheets or simple databases, and augmented by simple alert-based monitoring tools, the resource allocation model does not account for actual resource consumption driven by each application workload running in the operational environment, and inherently corrodes the level of efficiency that can be driven from the underlying infrastructure.
Cisco estimates that the Internet of Everything (IoE) — the networked connection of people, process, data, and things — will generate $19 trillion in Value at Stake for the private and public sectors combined between 2013 and 2022. More than 42 percent of this value — $8 trillion — will come from one of IoE’s chief enablers, the Internet of Things (IoT). Defined by Cisco as “the intelligent connectivity of physical devices, driving massive gains in efficiency, business growth, and quality of life,” IoT often represents the quickest path to IoE value for private and public sector organizations.
This paper combines original and secondary research, as well as economic analysis, to provide a roadmap for maximizing value from IoT investments. It also explains why, in the worlds of IoT and IoE, the combination of edge computing/analytics and data center/cloud is essential to driving actionable insights that produce improved business outcomes.
In this Gigaom Research Webinar, we will examine the schism between the automated enterprise and the manual operations that support it, assess the tools and processes available to bring the back office up to speed, and present a roadmap to bring business agility and consistency to your operations. We will discuss real-world examples and draw lessons that businesses of all sizes can use.
You know that generating more leads from SEO makes sense for your business, but don't you need to be an SEO guru? Not at all. With the right roadmap, resources and tools professional B2B marketers can master SEO and drive a sustainable flow of high-value inbound leads. This guide will show you how.
You know that generating more leads from SEO makes sense for your business, but don't you need to be an SEO guru? With the right roadmap, professional B2B marketers can master SEO and drive a sustainable flow of high-value inbound leads.
Published By: Masergy
Published Date: Jan 20, 2015
This presentation will illustrate how IT leaders are leveraging Unified Communications (UC) to deliver real-world business impact and present a roadmap for moving from application- and device-specific infrastructures to a more flexible Unified Communications (UC) solution.
To help organizations plan their DCIM roadmap, this paper explores five essential DCIM use cases and outcomes. From better asset utilization and faster provisioning to maintaining availability, greater efficiency and smarter capacity planning, we look at how DCIM can close the operational and optimization gap for both IT and facilities.
When Information Revolution1 was published in 2006, no Chinese based companies were among the top 10 largest companies by market capitalization. Apple didn’t sell phones. Facebook was something college kids used to connect with their friends. Back then, we talked a lot about the amount of data coming in and faster processing speed.
What we believed then remains true today: Data, and the decision-making process, can be moved throughout the organization to equip every decision maker (automated, line worker, analyst, executive) to make the best choices. By operationalizing analytics, organizations can identify and quantify both opportunity and risk. Information Revolution highlighted SAS’ Information Evolution Model, which helps organizations understand how they interact with their information and how to extract more value from it through analytics.
Today’s adaptive enterprises have to leverage data to remain flexible and responsive, but they need the right data.
But it isn’t easy: Many companies struggle to improve technical execution while maintaining the visibility executives need. That’s why we created CA PPM + CA Agile Central, a seamless integration of our agile-management and business-portfolio management solutions. Together, they provide unparalleled visibility into both funding and work across every level of your organization.
A Chief Marketing Officer's Roadmap.
In this paper Acxiom shows how Media Mix Optimization can help overcome the complex challenges of today's marketing. Herein we not only detail both the "Journey" of MMO and its rewards but also how to avoid several key hurdles along the way.
IT organizations are no longer just a business support
function and cost center—they are expected to drive
business as part of the core corporate strategy. Adding
to this, IT landscapes continue to increase in complexity,
complicating management and innovation.
Digital transformation helps IT adapt to these changes.
Building a hybrid or multi-cloud IT environment can help
you transform successfully. An effective cloud environment
• Improved infrastructure management and flexibility
• More time for IT to focus on strategic projects rather
than manage data centers.
• Better IT cost management
In fact, 49% of companies cite “modernized IT infrastructure and technologies with increased agility, flexibility,
manageability, and security” as a digital initiative on their
IT organizations are no longer just a business support function and cost center—they are expected to drive business as part of the core corporate strategy. Adding to this, IT landscapes continue to increase in complexity, complicating management and innovation.
Digital transformation helps IT adapt to these changes. Building a hybrid or multi-cloud IT environment can help you transform successfully. An effective cloud environment can provide:
• Improved infrastructure management and flexibility
• More time for IT to focus on strategic projects rather than manage data centers.
• Better IT cost management
In fact, 49% of companies cite “modernized IT infrastructure and technologies with increased agility, flexibility, manageability, and security” as a digital initiative on their long-term roadmap.
To learn more, download this eBook!
Mobile devices help clinicians improve the quality of patient care and save lives by improving staff communication and collaboration, and by providing instant access to a wealth of mission-critical information — from real-time lab results to a change in a patient’s condition or verification of the “5 rights” of medication administration at the patient bedside. In addition, mobility also helps healthcare organizations comply with important governmental and regulatory safety standards, without tasking an already overburdened nursing staff with additional paperwork. This white paper provides guidance for planning and implementing a clinical mobility solution in today’s healthcare environment, including a five-step roadmap to help key stakeholders identify needs.
This white paper provides a blueprint for action for senior marketers and decision makers across the enterprise. It provides straightforward advice on how to build a more durable and profitable customer base by building a more competitive business model, enabling customer-centric business strategies in a product-centric organization, turning expanding volumes of customer data into actionable insight for smarter decision making, and providing a roadmap for integrating technology to achieve competitive advantage.
Hear from the University of Michigan Health System’s CMIO, Dr. Andrew Rosenberg, to learn how this institution is achieving their goal for internal/external operability in support of their enterprise analytics roadmap to support its clinical, research, education and administrative missions. Learn more about the specific challenge's that were solved, how they integrated systems of record with medical devices, and hear about their plans for future integration.