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Web-Based ACDs and the Multi-Channel Support Center

White Paper Published By: WebEx Communications
WebEx Communications
Published:  Dec 14, 2007
Type:  White Paper
Length:  11 pages

The Internet is revolutionizing technical support. But, this efficiency often comes with a price in customer satisfaction. Customers expect to be able to solve their own problems or immediately communicate with a person who can make things right. But too often, these expectations aren't met. What's needed is a new class of software: web-based Automated Contact Distribution.