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Safari Books Online For Government: Improving IT Service Management within Government Organizations

White Paper Published By: Safari Books
Safari Books
Published:  Jun 08, 2009
Type:  White Paper
Length:  8 pages

ITIL Version 3 Best Practices has expanded the concept of IT service delivery from day-to-day operations of those services to the Service Lifecycle. ITIL Version 3 Best Practices includes five lifecycle phases (each with its own guidebook): Strategy, Design, Transition (which covers implementation and change), Operations and Continual Improvement.