Ricoh Americas Corporation (Ricoh) is a provider of document solutions, including digital imaging systems, fax machines, printers, scanners and data storage. Ricoh wanted a solution to automate service calls handled by field service technicians. They decided to create an application for the BlackBerry solution that would improve call efficiency and give technicians more control over the tasks performed during their day.
Ricoh worked with Mirifex, their application provider, to adapt Mirifex's mobile framework so that everything from dispatching service calls to ordering parts could be handled from an application on the technician's BlackBerry smartphone.
. Empowered technicians
. More consistent ability to meet Service Level Agreements (SLAs)
. Fewer calls to dispatcher
. Improved business metrics